Phone Contacts

Calling hours for the phone numbers listed below are Monday-Friday 8:00 a.m. - 5:00 p.m. Central time.

 

Admission Tickets

Customer Service: 1-800-205-2626 (U.S., U.S. Territories, and Canada) 1-609-771-7393 (all other locations)

Applying for Certification

Texas Education Agency (TEA): 1-888-863-5880 (Out-of-state/out-of-country, certification by examination, charter school, and temporary teacher certificate candidates calling this number should select option 2 to talk to a certification/credentialing specialist.)

Cancellation of a Test Because of Bad Weather or Natural Disaster

Customer Service: 1-800-205-2626

Certification Requirements

Contact your advisor, or the director or certification officer at your Educator Preparation Program.

Educator Profile Problems (SBEC Website)

SBEC Customer Service: 1-888-863-5880

ETS TExES Website Log-in Problems

Customer Service: 1-800-205-2626

Fees and Payment

Customer Service: 1-800-205-2626

Identification Requirements

ETS Office of Testing Integrity: 1-609-406-5430

Registration

Customer Service: 1-800-205-2626

SBEC Website Log-in Problems

SBEC Customer Service: 1-888-863-5880

Score Reporting

Customer Service: 1-800-205-2626

Test Center Complaints

Test center complaints must be submitted in writing. See the appropriate link above for mailing information for your program.

Test Security Inquiries and Reporting

ETS Office of Testing Integrity: 1-800-353-8570 (United States only) 1-609-406-5444 (all other locations)

Tests You Need to Take

Contact your advisor, or the director or certification officer at your Educator Preparation Program.