Who should I contact if one of my educators/interns is having trouble registering to test?
Send an email to the EPPAdmin mailbox at EPPAdmin@ets.org. The EPP Admin staff can help you with any kind of registration problems you may be having. If your educators are having problems with their TEA Educator Profiles, they should contact TEA at 1-512-936-8400.
How often can a computer-administered test (CAT) be repeated?
Test takers who want to repeat a CAT test must wait 45 days before they can retake the same test via computer.
One of my educators/interns is trying to retake a CAT test and can't find any test dates in the registration system?
If test takers try to reregister before 45 days, the registration system will only display test dates 45 days or more after the previous CAT test date.